Business Automation & Integrations
Connect your tools and automate the repetitive work between them.
We connect forms, spreadsheets, CRMs, accounting and email so information moves automatically — with clear error handling when something needs attention.
Runs automatically on every enquiry
01
What we can build
Lead capture workflows
Website enquiries created in your CRM and assigned automatically.
Notifications & reminders
Emails or messages sent when a status changes.
Data synchronisation
Keep customers and orders consistent across systems.
Document generation
Quotes, invoices or reports created from your data.
Approval flows
Route requests to the right person and record decisions.
Custom APIs
Expose your data safely to partners or other tools.
02
See a manual task become a connected workflow
Switch between before and after, then step through the automated workflow. Illustrative example.
Check the inbox for new enquiries
Manual step 1
Copy details into a spreadsheet
Manual step 2
Re-type the contact into the CRM
Manual step 3
Remember to tell a colleague
Manual step 4
03
How it helps your business
Information re-typed between tools wastes hours each week and introduces errors that are hard to spot.
Who it's for
- Small teams using several separate tools
- Operations staff handling repeated admin
- Businesses growing without extra admin staff
What users can do
- Submit once, update everywhere
- Get notified when action is needed
- See a log of what ran
- Retry failed steps safely
Possible integrations
- CRMs and help desks
- Accounting tools
- Google Workspace / Microsoft 365
- Webhooks and REST APIs
04
The technology behind your solution
These are the options most relevant to this service — not a fixed stack. The final stack depends on your requirements, security needs, existing systems, budget and maintenance plans.
Automation & integration
How systems exchange information reliably.
- WebhooksSystems notify each other instantly when something happens.
- Queues & retriesProcess work reliably and retry failed steps safely.
- OpenAPIDocumented, predictable REST API contracts.
- GraphQLFlexible API query language when clients need varied data.
View technology options (2)
- ZapierNo-code automation for simple, low-volume workflows.
- MakeVisual automation builder for multi-step flows.
Backend & APIs
Business logic, integrations and secure data access.
- Node.jsJavaScript on the server — APIs, integrations and real-time features.
- PythonUseful for backend services, data processing, automation and AI integrations.
- FastAPIFast, typed Python APIs — a common choice for AI and data services.
- JavaMature, strongly typed language for long-lived business systems.
View technology options (2)
- Spring BootJava framework for business APIs, integration-heavy systems and larger backends.
- ExpressMinimal Node.js framework for REST APIs and webhooks.
Databases & data
Where records, content and files are stored.
- PostgreSQLReliable relational database for business records, reporting and vector search.
- RedisIn-memory store for caching, queues and sessions.
Monitoring
See problems before customers do.
- SentryError tracking so issues are spotted quickly after release.
How these fit this service
05
How we build it
01
Understand
Walk through the manual task, its inputs, outputs and exceptions.
02
Design the workflow
Agree triggers, steps, error handling and who gets notified.
03
Build & test
Implement integrations and test with realistic examples.
04
Run & monitor
Go live with logging, alerts and agreed support.
06
What your scope can include
- Process review and workflow design
- Integrations and automated steps
- Error handling and alerts
- Testing with sample data
- Documentation
- Agreed support
The proposal defines what's included. Hosting, maintenance, third-party subscriptions and ongoing support are agreed separately where needed; support is not unlimited. Hosting, subscriptions, deployment arrangements, maintenance and ongoing support are agreed for each project.
07
Questions about this service
Related services
Let's talk
Let's discuss your project.
Tell us what you're trying to achieve. We'll help you explore the right solution and determine the next step.